Your order information is submitted onto my
shopping cart using the Secure Sockets Layer (SSL) technology to
protect the security of your online order information. When you place
an order online and provide your credit card number, SSL encrypts all
personal information including your card number, name and address which
is sent to the ecommerce site. With this encryption, only they have the
ability to decode your information. After your credit card is charged
the credit card information is deleted from their database.
This is
a safer practice than some large
on line companies that permanently keep your credit card information on
their databases. It makes things convenient when you want to reorder,
but one can always wonder if a hacker or a crooked employee can steal
your credit card information, it has happened before with large
companies.
ORDERING BY PHONE:
I
(Roger Phelps) will be the only one taking
your phone order. If I am at my computer your credit card information
will be entered into the Virtual Secure Terminal and will disappear
from my view when your transaction is approved. If I am away from my
computer and write down your credit card information I am required to
destroy that information the minute your credit card is approved by my
merchant account company.
EMAIL
SECURITY:
Your
email will only be used to send you a
PDF of your invoice, a shipping tracking number and to communicate with
you if necessary. It will never be used for advertising purposes or be
sold to or given to anyone else.
RETURNS
Unused
systems will be accepted for return
and full refund minus any free or discounted shipping costs and credit card or Paypal fees, within 30
days of purchase, a restocking fee will be charged if original
packaging is missing. Please call for return
authorization, a refund is only available after an inspection
of
your returned merchandise. Other merchandise will be accepted on a case
by case basis. Generally spray guns that have sprayed anything besides
water, can not be accepted back for full refunds.